Refund policy
We want you to love your JollyBoo. If something isn't right, we're here to help. We offer a 30-day return policy on eligible items shipped within the United States.
The essentials
- Return window: 30 days from delivery
- Refund: full product price
- Return shipping: paid by the customer
- Free return shipping when you return for an exchange or store credit
- Original shipping was free, so there's nothing extra to deduct there
How to start a return
Email contact@jollyboobaby.com with your order number and the reason for your return. Once we approve it, we'll send you the return address and instructions.
Items must be unused, unwashed, and in their original packaging with tags, and sent back within 30 days of delivery. Returns sent without prior approval can't be accepted.
Return shipping
You're responsible for arranging and paying for return shipping on standard returns. We recommend a tracked service, since we can't be responsible for items lost on their way back to us. Returns made for an exchange or store credit ship free.
Damaged, defective, or wrong items
If your order arrives with a problem, this policy doesn't apply and you won't pay a thing. Email us within 48 hours of delivery with photos, and we'll cover a full replacement or refund, including return shipping.
What we can't accept as refund
1. Shrinking fabrics
2. Discoloration from laundry detergent/color bleeding
3. Uneven fill after washing
4. Used or washed loungers, pillows, and carriers
5. Broken Zipper after washing
Exchanges and store credit
Prefer a different colorway or product? Return your original item for an exchange or store credit and we'll cover the return shipping. If you selected store credit, you'll receive a gift card code by email once your return is approved.
Refund timing
Once we receive your return, please allow up to 5 business days for us to inspect and process it.
Approved refunds go back to your original payment method, and funds typically appear within 3 to 5 business days depending on your bank. If 15 business days pass without it showing up, email us and we'll look into it.
Questions? Email contact@jollyboobaby.com anytime. We're always happy to help.
